May perform other duties as assigned, of similar classifications of an equal or lower pay grade.Updates and dispatches information as it is received retrieves necessary information including driver's licenses, vehicle registrations, warrants, etc.Provides emergency medical assistance to the public by telephone.Simultaneously uses multiple monitors associated with the Computer Aided Dispatch (CAD) system.
Monitors location, status, and needs of police, fire, medical and other emergency personnel by use of radio, telephone, computer, logs, and other means.Determines appropriate nature of calls and assigns the predetermined codes and priority necessary for proper emergency service response.Simultaneously processes information without sacrificing speed and accuracy.Calms, negotiates, advises, and otherwise communicates with callers to obtain necessary and accurate information.Operates and communicates through multiple radio transmitters and receivers.Operates a multi-line telephone system to answer emergency and non-emergency calls for service.It is not intended to be an exhaustive list of all the functions and tasks required of the position.
This job description is an overview and is intended to describe the general nature and level of work being performed. The position requires employees to work in highly stressful, emergency situations where injury or death of individuals might occur as a result of an error. As the first point of contact with the public via the emergency 911 lines and other telephone lines, the employee must obtain information from callers who may be injured, confused, hysterical, frightened, or abused. This position performs critical public contact and communication work necessary for dispatching police, fire, and emergency medical services to emergency and non-emergency situations. The Emergency Services Dispatcher is a FLSA non-exempt entry-level position under the general supervision of the Emergency Services Dispatch Supervisor.
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